Portfolio

UX Metrics System｜Linfeng Hua Portfolio

Making the value of experience measurable.

Problem

Teams lacked a shared definition of experience, leaving leadership unable to compare investment and outcomes.

Built a two-layer framework of common metrics, contextual metrics and a business-value chain.

Delivered benchmark research, expert interviews, a metric pool and sample pilot dashboards.

A four-week strategic proposal; a budget change stopped implementation, so no outcome is presented as live.